Atos Refuses To Disclose Disability Benefit Assessment Profits

Atos has been heavily criticised after refusing to disclose its profits from carrying out benefit assessments on behalf of the Department for Work and Pensions (DWP).

The private firm withdrew from its contract to carry out Employment and Support Allowance (ESA) assessments following concerns over accuracy and fairness.

However, Atos were still awarded a contract to carry out Personal Independence Payments (PIP) assessments.

read the rest of this story here: http://www.welfareweekly.com/atos-refuse-to-disclose-disability-benefit-assessment-profits/

Half-blind UK widow commits suicide after incapacity benefit cut

A partially-blind widow, who suffered crippling back pain for over a decade, committed suicide after her incapacity benefit was cut because state assessors claimed she was fit to work.

Following a two-minute assessment, private firm Atos Healthcare concluded Jacqueline Harris was fit to work despite the fact she had trouble walking and suffered constant, excruciating back pain.Her incapacity benefit was subsequently axed by the government, which pays the firm to conduct fitness-for-work assessments.

Harris, a former nurse who had claimed incapacity benefit for a number of years, was awaiting a serious spinal operation when Atos assessed her. According to the deceased’s sister, the Atos employee asked Harris one question during the interview – whether she was capable of catching a bus.

The firm has been the focus of a firestorm of criticism in recent times, with mounting claims that vulnerable and unwell people are being wrongly proposed for work, and are forced to endure exasperating and upsetting medical interviews.

‘Atos should be shot’

Fifty-three-year-old Harris was discovered dead in her home in south Gloucestershire in November 2013, with a hand written note attached to her chest stressing she did not wish to be resuscitated. She took her own life just a few weeks before an appeal hearing had been scheduled with the Department for Work and Pensions (DWP).

Harris’ sister told the Daily Mail the family received a letter about the hearing a month after the former nurse died. “I didn’t tell them she had died and went along myself. I said to them ‘I’m disgusted’. Atos should be shot,” she said.

Speaking outside the Bristol court, where Harris’ inquest was held, Christine Norman said her sister’s decline was sparked by the DWP’s decision to replace her incapacity welfare allowance with Jobseeker’s Allowance. “It gave her no hope. She was defeated. What hope did she have?” Norman asked.

Norman added the government has since ruled Atos’ decision to declare her sister fit for work was wrong.

Throughout the inquest, the court was told Harris had suffered an array of different injuries and disabilities since the 1990s. Her trouble began with a fall during work, causing injured discs in her neck and back. She also endured chronic pain in her hands, resulting from a vicious dog bite and partial blindness following a severe bang to the head.

As her back pain worsened over time, Harris sought assistance and advice from doctors, attended pain management classes and engaged in physiotherapy.

Following the DWP’s decision that she was fit to work, Harris pleaded with the body saying she was awaiting an intensive back operation. But her poignant pleas were reportedly ignored.

 

Read the rest of this story here: http://rt.com/uk/209731-suicide-woman-benefit-axed/

So what stopped you from killing yourself, then?

I accompanied someone to an Atos assessment today. His documentation mentioned that he had suicidal thoughts. The assessor asked a series of very probing questions that I was very uncomfortable with. He wanted to know what actual actions my friend was planning when he thought of suicide, how and where his suicide attempts were made, what stopped him from going through with it, what he was thinking about, why he was so depressed. The upside of this was that after 20 minutes of this the assessor said he had enough evidence and did not need to ask about my friend’s other conditions. I am hoping there was enough there to get him put straight into the support group, where he needs to be. But I am very concerned now about his state of mind after the assessment.

In cases like this a person is being put at immediate risk by talking about things that are very distressing to someone that is not even a mental health practitioner, or they will not get the benefit that they need. Should I have intervened and challenged the young man asking these questions, and run the risk that my friend would fail the assessment because he had not convinced the assessor? I’d greatly appreciate people’s comments on this.

 

A soldier’s tale

The government doesn’t trust the cumulative impact study an independent charity has carried out on it’s welfare ‘reforms’.  Here is the cumulative impact that the Conservative’s welfare reforms are having on one mentally ill army veteran diagnosed with cancer.

An army veteran I know who was homeless didn’t have a bank account or post office account or proof of identity. He suffers from Post Traumatic Stress Disorder dating back to the Iraq war, and has been unable to work for years. They said he had to start using a Payment Card to get his benefits rather than collecting them in cash. But none of the official Paypoints would accept the card without proof of identity. He had to apply for a passport and to do that he needed his birth certificate, and both cost money.

Meanwhile he wasn’t receiving a penny in benefits, and it was a cold winter (2012 – 13), he was developing cancer, since diagnosed,  and didn’t even have the money to pay for an overnight bed in a hostel. He was on the streets, in pain and begging, and borrowing money where he could.

So firstly he had to raise over £100 to apply for birth certificate and passport.  The money was eventually found, an application sent off for the birth certificate. It arrived a couple of weeks later. Off went the application for his passport. It took 5 weeks (no money to pay for a fast track service).

He went to the paypoint with his Benefits Payment card and new passport. Instead of many weeks accumulated back pay, there was no money in the account. Several phone calls later (with no money, remember) he found that as the money had been sitting in the account for over 6 weeks, the DWP had clawed it back. Months and months later, still no backpayment, and he has been unable to pay back the people who lent him money.

At this point he was diagnosed with aggressive colon cancer, which has since spread.

He is now housed in a pokey private let ‘studio’ although he can’t afford heating because of a rampant pre-pay meter, plus having to pay a proportion of his council tax and rent. He is now receiving treatment for his cancer, but still being put through the mill by Atos and co, who have turned down his ESA claim and are forcing him through the appeals process for both his sickness benefit and his Army pension. He has been summoned to four Atos assessments in under a year. He has been offered a place in an Army hospice which he really likes and needs,  but it is over 100 miles away from his flat and hospital treatment.

If he moves to the hospice and transfers his treatment to a local hospital near there, he will lose his flat. And as he will only get out of the hospice if he is better, he will no longer be considered an urgent case by the local council, and will stand no chance of social housing. Or any housing at all in this part of London, because of the benefit cap. He will be back on the streets. Relying on local contacts to survive his precarious life, if he moved out of the area he would be lost.

An army charity has finally provided some funds to take him back and forth from the hospice to his treatment, which involves staying in London a couple of days each week. The London hospital would not provide patient transport from his flat to the hospital because he could walk and did not currently have a terminal diagnosos. He has had to shuffle 4 miles each way to and from the hospital to get his chemotherapy and other treatment. The bowel cancer makes walking very painful, and after chemotherapy a patient is supposed to rest. The bowel cancer has now spread to his bladder.

I have tried to help him over the last year and a half, and he has given me permission to tell his story.

Argotina

Tribunal system in limbo whilst Atos holds medical files back due to contract dispute with DWP?

A person who says they work at the Tribunals service gives a very plausible explanation for why there are such serious delays in disability benefit decisions.

If this is true, it represents a new low in the corporate stance of ATOS. Is this multinational information technology firm holding the health of sick and disabled people as a bargaining chip in a contract dispute?

Thanks to the facebook page Atos Miracles for spotting this comment to an article posted on the website ‘MoneySavingExpert.com’.

“I actually work in the tribunals office, for DLA, ESA, etc etc, I will be quite honest and tell you that we have had no work at all for the past 6 months, this is why no one are having appeals, or reassessments done. At the end of last year our office recruited and trained, 32 extra staff to deal with appeals, these people have now been dismissed, because of the lack of work, many of the experienced staff in our department have been advised to apply for voluntary redundancy, or apply for a posting in a different department.

The reason why we have no work is because ATOS will not release all the medical files that they have, until their contract has been resolved. ATOS were not up to doing the job, they did not realise how difficult it will be. We have some people on our system that have been waiting for 3/4 years for answers, and we can not do anything about it.

Our bosses told us this morning, that this is going to be like this for at least another 6 months. And in the meantime, the trained staff are leaving for other postings, and when the work does start coming in. There will be no staff capable of doing the job everyone will have to start from scratch. It is so damned annoying, all I do all day is play solitaire on the computer, or read magazines, I want to work, but there is no work to do.

This is the reason why the decisions are being overturned, we know that we do not have the paperwork to fight an appeal, so until things change people are being allowed to keep there benefits.”

http://forums.moneysavingexpert.com/showthread.php?t=4991220

 

ATOS Was Fined £30 Million For Errors In WCA Delivery

Same Difference

Many thanks Benefits And Work.

In an exclusive report, The Londoner has been told that government contractor Atos was fined £30 million for errors in its delivery of the work capability assessments.

It was announced at the time that Atos had made a “substantial financial settlement” to the DWP, for “significant quality failures” in its reports on people’s ability to work.

Until now details of the fine have been kept hush-hush to avoid embarrassing the company, which is leaving the contract in February 2015.

When asked, the DWP would only respond:

“They are paying us a financial settlement but we can’t disclose the amount for commercial reasons”.

When Atos was asked the same question: “It’s all legally bound up, I can’t comment,” was the reply from its company spokesperson.

But is the £30 million correct? “Will you tell me who gave you the figure?” was Atos’s only reply.

What Benefits…

View original post 114 more words

Why people are being punished for being sick?

This is from the Facebook page ‘Atos Miracles’. Unfortunately it is not a rare exception. I hope that the gentleman who has written this goes on to sue Atos and the DWP for maladministration.

…………………………………………………………………………………………………….

I had nothing against the principle of ATOS.
Their tagline was ” If you are genuinely sick, you have nothing to worry about “.
After years of ill health I got the additional bonus of blocked kidneys shortly before my assessment was due.
Even with all the medical records faxed to them several times they constantly wrote back letters demanding these same records.
I decided to try and sort it out via phone.
Being pinballed over many departments I actually made sure I was on the line at the moment the fax was being sent and wouldn’t hang up until they’d confirmed they actually had them.
After being hospitalized I still made sure they knew for obvious reasons I wouldn’t be able to make their assessment.
I heard nothing back and assumed that was that.
A few days after coming home sure enough I got the ” You missed your appointment letter ” demanding to know why I’d missed it with a re-booked assessment and the ” If your reason isn’t good enough you’ll be cut off ” stance.
So back to square 1.
Letter explaining what had already been said / explained before complete with all the medical records / doctors faxes to prove once again everything stated was true.
They said they’d cancel the appointment.
Am sure you can guess what happened next….
3 days after the cancelled appointment I got an even more aggressive letter with all the their threats underlined and in bold writing no less.
I called them on the phone for about the 10th time relaying the exact same information and trying to work out why such a simple task had managed to go so horribly wrong.
Finally I was transferred to the job center whose amazing advice to me was to ” Find a job ” and giving me their website.
Apparently being sick with all medical records apparently counted for nothing, the DWP cut me off and I got in serious debt.
I appealed and once again with all my medical records they finally agreed to help me but at £520 less per year than I was getting before ( which did the only purpose benefits are supposed to, enough for food, rent and nothing else and I have no problem with that ) so once again I have nothing but serious debt to look forward to.
Before I got sick, I had no problem paying taxes but am wondering what I paid taxes for as now I need the system I relied on to help me if I was unlucky enough to be too sick to work someday.
My heart goes out to all of you in the same situation.
Why people are being punished for being sick makes no sense to me at all.
Troubling times for sure.

Watchdog calls for benefits shake-up following suicide

A highly critical report has called for changes to the Government’s work assessment system after a woman killed herself following cuts to her benefits.

In the document, published today, the head of Scotland’s mental health watchdog has said the Department for Work and Pensions (DWP) system needs to be changed.

Dr Donald Lyons, chief executive of the Mental Welfare Commission for Scotland, added that the woman’s case also indicated a lack of appreciation of the effects the tests had on vulnerable people’s lives. He said: “I don’t think there is enough ­understanding of the momentous impact these assessments can have. There was nothing else going on in this woman’s life that we could identify as to why she took her own life. She was engaged, she was looking forward to getting married. The only thing going on was the benefit assessment. I think the DWP should reflect on this case and learn from it. It does suggest that, certainly with regard to people with mental health problems, the assessment process is flawed and unreliable.”

The report will put further pressure on Prime Minister David Cameron to review the assessment process which has been criticised for dealing harshly with the sick and disabled.

The commission’s report said the former office worker and mother-of-one, referred to as Ms DE, lived in Scotland and was in her early 50s. She had suffered from depression for 20 years and was under the care of a consultant psychiatrist and a GP. She was a regular churchgoer and had worked for most of her life but had given up her job a few years earlier when her illness deteriorated. Despite her condition, she had no history of self-harm and had not previously tried to commit suicide.

She was found dead on Hogmanay 2011 after taking an overdose, fearing she would be unable to pay her mortgage because of a substantial drop in income following changes to her benefits.

The DWP’s Work Capability ­Assessment (WCA) – the test carried out to see if someone is fit to work – found she was able to return to work and she was told she would move from £94.25 a week incapacity benefit to £67.50 jobseeker’s allowance. The face-to-face interview was carried out by the outsourcing company Atos Healthcare, which has been at the centre of criticism over the tests.

Ms DE’s best friend and doctors told the inquiry she had been highly distressed and was plunged into crisis when she received the letter informing her of the change.

Under the assessment process, Atos was not required to seek further information from the woman’s GP or consultant – neither of whom believed she was well enough to return to work.

Dr Lyons said: “One of the most concerning aspects in the case was that the only information the decision maker had to go on was the Work Capability Assessment and everything we found in this case points to this not being a reliable indication of someone’s ability to work. In this case there was no report from the patient herself, no letters from her GP or her psychiatrist.”

Politicians said that the case ­demonstrated the Work Capability Assessment should be scrapped and a fairer system be introduced.  Labour MSP Jackie Baillie, shadow social justice minister, said: “This case is heart-wrenching. It shows just how broken the benefits assessment system is under Tory reforms. It is imperative the Tory/LibDem Government scraps these changes and ensure any replacement treats people with disabilities with dignity and respect.”

A DWP spokeswoman said all procedures and safeguards in Ms DE’s case were correctly followed, adding: “This was a tragic case and our thoughts go out to the family. We conducted an internal investigation which found our procedures of the time were correctly followed and the relevant safeguards implemented. This report is narrowly focused using a single case from 2011 to make conclusions about the WCA process without taking into account the significant improvements we have made – and continue to make – for people with mental health conditions.”  She added the department worked with the commission throughout the review and was committed to improving its processes.

A spokeswoman for Atos Healthcare said it understood that applying for benefit could be a difficult time, and that it was working to make the process as comfortable as possible. She added: “In line with guidance from DWP so as not to overload the GP community we will request further medical evidence only where this is likely to mean that a person will be eligible for benefit without the need for a face-to-face assessment. We do this in about one-third of all cases.”

From the Herald Scotland, 24th March 2014: http://www.heraldscotland.com/news/home-news/watchdog-calls-for-benefits-shake-up-following-suicide.23791924

I can’t even get adaptions to my house till this is sorted out

 

From the facebook page ‘Atos Miracles’

Last July I had a accident which resulted in my being unable to walk probably for life but defently the next 3-4 years .. You (the DWP) received my application in October and the specialists had returned my paperwork in November. I’m STILL WAITING for a assessment.  Quite why I need this is a mystery to me given that the doctors will confirm I won’t walk anytime soon. I’ve been ringing since January and am currently waiting for a manager from atos to ring. I have no wheelchair or real way of moving about the reason I’m banking on this is I have no wheelchair to get around as the NHS no longer supply chairs. WHY IS THIS TAKING SO LONG?  its clear I need help and until this is sorted I can’t even get any adaptions to my house to help me out . SHAME ON YOU.  I’d understand if I wasn’t in this mess but that’s what this system is here for.  Please get back to me with some sort of reply this is now nearly 6 months just for a assessment.

Black hole fears as Atos ends ‘fit-to-work’ contract early

French outsourcing firm Atos has walked away from a contract to assess whether benefit claimants are fit to work.

Senior industry sources warned that the Government would not find anyone prepared to take on the £100-million-a-year contract. They suggested the Government would be forced to pay a “substantial premium” to any new contractor.

Officials in the DWP are believed to be talking to two other companies, Capita and the American outsourcing firm Maximus, about taking over. It is understood that they want to split the contract up with the possibility of two or more companies sharing the assessments.

However, sources with knowledge of the assessment programme predicted the department would “struggle to get anyone to do it on anywhere near the same terms”. The pointed to the reputational damage done to Atos as a result of its involvement in the contract and changes to the complexity of the assessments – which meant any new entrant would charge much more to take on the work. Maximus hinted that it would be unlikely to bid for the contract on the existing terms.

The Government also became embroiled in a dispute with Atos after Mike Penning, Minister for Disabled People, suggested that ministers had been responsible for the early end of the contract. “They haven’t pulled out actually, we’ve removed them from the contract,” he said. “This is not them walking away.”

However, sources close to the company dismissed this. “People don’t usually pay a fine if they’ve been sacked,” they said. “Atos went to the Government to negotiate its way out of the contract, not the other way around.”

Atos is understood to have become increasingly unhappy with the terms of the work capability assessment contract and the public anger associated with it. The company said that last year there were on average 163 instances per month of staff being abused or assaulted, culminating in a week of protests in February. Jenny Gulliford, of The Work Foundation, said another problem facing any new provider would be the costs associated with taking over the contract.

“I can imagine it would be more expensive because of the administrative costs of having to set it up for such a short period of time,” she said.

“The speed at which it’s likely to be set up is something I do worry about. We’ve had previous contracts which have been set up very quickly, like the work programme, which did take a long time to settle down and for outcomes to improve.”

Gillian Guy, of Citizens Advice, added: “The work capability assessment is broken and innocent people are caught in the middle. Atos terminating its contract is not going to result in an overnight improvement in support for sick and disabled people. We need urgent root-and-branch reform of this whole system.”

A spokesman for the Department for Work and Pensions said it would never comment on the value of contracts.

by Emily Duggan in the independent: http://www.independent.co.uk/news/uk/politics/black-hole-fears-as-atos-ends-fittowork-contract-early-9219832.html