Atos Healthcare – which assesses peoples’ ability to work on behalf of the Government’s Department for Work and Pensions (DWP) – ruled that 44-year-old Mark Wood, from Bampton, was fit to work.
But at an inquest into his death, Oxford Coroner’s Court heard testimony that Mr Wood was far from fit to hold down a job.
Weighing just 5st 8lbs when he died of malnutrition in August last year, Mr Wood had obsessive compulsive disorder, Aspergers syndrome, phobias of food, pollution, paint fumes, and social situations, and cognitive behavioural problems.
His GP Nicolas Ward told yesterday’s proceedings: “He was an extremely vulnerable and fragile individual who was coping with life.
“Something pushed him or affected him in the time before he…
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Some terminally ill people are waiting a month to receive vital support, whilst other claimants are waiting an average of 107 days. That’s more than four weeks longer than the government predicted.
The National Audit Office have also cast doubt on whether the new Personal Independence Payment, which will replace Disability Living Allowance, will ever be value for money.
Within six months that PIP was rolled out in the north of England in April 2013, a backlog of 92,000 cases built up with private contractors Atos and Capita. The Department of Work and Pensions had made decisions in only 16% of the expected number of cases. In fact, Iain Duncan Smith’s flagship programme has performed so poorly that the Department has been forced to stagger the full national roll-out of PIPs, which raises doubts that it will never deliver value for money in the long term.
As waiting times are longer than the predicted processing times of 74 days for most claimants and 10 days for those who are terminally ill, it is already forecast to save £140 million less than expected. Meanwhile people in desperate need of money are left without support.
The DWP now predicts it will save £640 million a year by 2015, rather than its prediction of £780 million. However, the government still expects to achieve annual savings of £3 billion by 2018/19, with 3.6 million claims assessed by 2018.
Each new PIP claim – worth between £21 and £134 a week to disabled claimants – costs an average £182 to administer, compared to £49 under DLA, said the report.
“It is too early to conclude on the Personal Independence Payment programme’s overall success and all major programmes run the risk of early operational problems,” said Mr Morse. “However the Department did not allow enough time to test whether the assessment process could handle large numbers of claims. As a result of this poor early operational performance, claimants face long and uncertain delays and the Department has had to delay the wider roll-out of the programme. Because it may take some time to resolve the delays, the Department has increased the risk that the programme will not deliver value for money in the longer term.”
The chairwoman of the House of Commons Public Accounts Committee, Margaret Hodge, said: “I was shocked to learn that, not only will Personal Independence Payment claims cost almost three and half times more to administer than Disability Living Allowance, they also take double the amount of time to process. The current backlog and delays in processing claims are simply unacceptable and will no doubt cause real distress for vulnerable claimants. Without the Department for Work and Pensions sharing details of how long claims should and do take, claimants are left facing uncertainty and potential financial difficulties whilst waiting for a decision.”
Responding to Mrs Hodge, a DWP spokesman said: “PIP is a completely new benefit with a face-to-face assessment, something missing under DLA, and there will always be initial costs so this is not comparing like with like. The figures show good value for money for taxpayers in the short and long term, with expected savings of £3 billion annually by 2018/19.
read the rest of this article by Felicity Morse in the Independent, 27/2/14, here: http://www.independent.co.uk/news/uk/politics/disability-rights-disgrace-terminally-ill-people-facing-distress-and-financial-difficulty-for-weeks-because-of-delays-in-atosmanaged-benefits-contract-9156999.html
2.30pm Speaker John Bercow has turned up to take the vote – and the ‘Ayes’ have it.
2.30pm Mr McDonnell says if the government thinks a cumulative assessment is too complicated, why not bring in the independent organisations who say they can do it, and fund them to do it?
2.28pm John McDonnell is winding up after an inadequate response from Mr Penning. “I’ve heard nothing here today that will alleviate that suffering [of disabled people because of the cuts]. If an impact assessment was published, people would be up in arms.”
2.23pm Rather than discuss the policies behind the WCA, Penning agrees that assessments are taking too long.
2.22pm Penning is departing from the usual Tory stance by admitting that problems have arisen since the Coalition took…
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Welsh MP Peter Hain was contacted by a civil servant who has outlined a range of problems in Jobcentres
A whistleblowing Jobcentre manager has told former Work and Pensions Secretary Peter Hain that the removal of helpline phones for the use of claimants will cause serious difficulties for the most vulnerable people in Britain.
The manager contacted Mr Hain after he expressed concern in the Western Mail and then the House of Commons about the planned removal of phones from the Jobcentre serving his Neath constituents. It emerged that the move was part of a nationwide strategy approved by current Work and Pensions Secretary Iain Duncan Smith.
In an email to Mr Hain the Jobcentre manager, who has asked not to be identified, stated: “I have grave concerns about the upcoming ‘digitilisation’ of [my Jobcentre].
“In essence, this means the removal of all the free phones for customers to contact the benefit centres when they have problems with their money.
“We currently have [a number of] phones which are used constantly throughout the day. The calls could be about [a range of benefits for the unemployed, the disabled and the low paid]. All of these numbers are [premium rate] 0845 numbers, and customers would prefer to spend time and money to come down to the Jobcentre, as the cost of 0845 numbers can be very expensive. And remember, the reason for these calls is ‘I haven’t received my money’.”
The manager says the line being used by the Department for Work and Pensions to placate claimants and politicians is that staff will be available locally to help people access benefit centres by computer, and if necessary to phone the relevant centre. However, says the manager, there has been no staffing increase to cope with this.
“On many days there is only one or two staff available to deal with benefit enquiries for vulnerable customers,” says the manager. “This will not increase, and therefore we will have two staff expected to deal with 200 to 300 enquiries per day. Each one takes at the least five minutes, so you can see it just doesn’t add up. The assumption is that people will phone from home, but what seems to be being ignored is that they can’t afford to. I feel this is going to lead to problems… and put vulnerable customers in a very difficult position.”
Mr Hain said: “This insider blows the gaff on claims that this whole procedure is about modernisation. It shows that cost-cutting has got to such a manic level that people will simply be prevented from accessing the kind of advice and assistance they need to get and are entitled to.
“The benefits system is a nightmarish one of complexity and ambiguity. If you deprive claimants of person-to-person contact and force everyone to go online, it’s a recipe for disaster. There are fewer and fewer staff to deal even with those claimants able to go online, while there are many especially older clients who are not.”
“This proves what I have felt for a long time – that it’s all about cuts and absolutely nothing to do with creating a better or fairer system. The consequence will be increased misery, with people finding it more difficult to get their benefits restored when they have been cut off as a result of some error. These changes are dictated by adherence to a tick-box culture, and take no account of the human element.”
A DWP spokesman said: “We have adequate staff to deal with the level of enquiries we receive at our Jobcentres and, as part of our changes, we’re making sure claimants have more information up front, which reduces their need to get in touch with us for more general information during their claim.
“The DWP does not earn any revenue from 0845 numbers, and we have already made a commitment to introduce 03 numbers, which may be less expensive under certain phone contracts. We work hard to identify vulnerable people using Jobcentre facilities, so they can be offered the most appropriate form of help and, if required, we can look to resolve their enquiry through a face-to-face appointment at one of our offices.”
by Martin Shipton on ‘Wales Online’, 24th Feb 2014: http://www.walesonline.co.uk/news/wales-news/jobcentre-whistleblower-warns-helplines-chaos-6736999
Sick and disabled people trying to claim a new benefit introduced by Iain Duncan Smith are facing “distress and financial difficulties” because of mismanagement by civil servants and the outsourcing firms Atos and Capita, a spending watchdog has found.
The National Audit Office discovered that the new personal independence payment, which will replace the disability living allowance, will cost almost three and a half times more to administer and take double the amount of time to process.
It has released a report into the new benefit as the government’s £500m contract with Atos comes under increasing scrutiny. Disability minister Mike Penning described the contract with the benefits testing firm Atos as a “mess”. Atos says that it wants to pull out of the contract…
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