Here’s a calm, assertive lady who knows her rights trying to assert them and record a job centre interview.
The video speaks for itself. But if anyone is in this position and wants to know what their rights are , I’ve copied the Freedom of Information Request reply from the Department of Work and Pensions, stating exactly what a claimant’s rights are in videoing their jobcenter interview. You’ll find it below the video.
FOI3032 Response 04.07.13.pdf
Recordings by claimants during
interviews, telephone calls etc
Claimant publishes recording on the internet
Claimants may seek to record a telephone conversation or an interview with
DWP either openly or covertly using digital recording devices such as
cameras, microphones and mobile phones. There are a number of reasons
why the Department should stop this happening in open plan public
spaces. Jobcentre Plus has particular guidance on this here.
A key concern is that if the claimant is visiting DWP premises such as a
Jobcentre, and is using, or intends to use, their recording equipment, in an
open plan area they could record other claimants’ personal information. This
is not acceptable.
If the claimant insists on recording their interview, a private interview
room must be used. Where such a facility is not available on site and no
other solution is possible, arrangements to use an alternative Jobcentre Plus
office will need to be considered.
Staff should also be aware that interviews can be recorded where it is a
“reasonable adjustment” requirement under the Equality Act 2010. If
necessary speak to your local Disability Equality Adviser who can
If a claimant indicates that they intend to make a recording of a conversation
or interview and staff involved are uncomfortable about being recorded, the
matter should be raised with local management. Another member of staff who
is less concerned about being recorded can take the call or conduct the
interview. This may take time and a future appointment may be necessary.
A claimant may resort to threatening to record, or actually record, telephone
calls or interviews as a last resort if they are unhappy about the way they
have been dealt with by DWP. It may be more appropriate to resolve the
underlying service issue in which case they may not feel the need to record
their dealings with DWP.
This guidance is currently under review and guidance will be published here in
due course. If you have any queries, please contact Information Management,
Devolution and Governance.
For guidance about the Department’s own routine recording of telephone calls
with claimants please click here.
You can find more information on this Freedom of informat