DWP admits staff have a target to reject 80% of appeals – and achieved 87.5%

DWP admits staff have a target to uphold 80% of ‘mandatory reconsiderations’ (ie reject appeals) and achieved 87.5%

>DWP Response to a Freedom of Information request:

The key measures which are used by the Department for Work and Pensions to monitor Mandatory Reconsideration (MR) performance are:
a) 90% to be cleared within target.
b) 80% of the original decisions are to be upheld.
The performance measures for April 2016 – March 2017 are:
% MR Cleared within target = 70.2%
% MR Original Decision Upheld = 87.5% <

See the DWP’s original response here: https://www.whatdotheyknow.com/request/402400/response/978248/attach/html/2/FOI%201740%20response.pdf.html

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One thought on “DWP admits staff have a target to reject 80% of appeals – and achieved 87.5%

  1. Pingback: DWP admits staff have a target to reject 80% of appeals – and achieved 87.5% « Derby People's Assembly

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