Kate Belgrave writes:
I am confused. Any insight into the situation described in this post would be more than welcome:
Below, we have more evidence – as if we needed it – that the Personal Independence Payment application system is a complete bureaucratic shambles.
I’ve posted below a letter which was received last Friday by Sean (named changed), a man in his 50s who has an Asperger’s diagnosis and serious depression and anxiety. Sean applied for PIP earlier this year. He’s had a very difficult time of it. After an unpleasant face-to-face PIP assessment in April, his PIP application was turned down in July. I’ve been following Sean’s disastrous experience of the failed PIP application “system” for a while.
Now there comes a bizarre twist. Last week – just a week after Sean received his PIP rejection letter – Sean received a letter from the DWP which said that as a result of a request made by Sean, the DWP had reviewed its decision not to award Sean PIP (and found against him again). People who want to challenge a PIP decision must ask the DWP to go through a process of reviewing an original award decision before the PIP applicant can appeal that decision at a tribunal. This extra review step is called Mandatory Reconsideration. If people want this review, they can contact the DWP explaining why they think the original decision was wrong. I’m guessing the letter Sean received is a Mandatory Reconsideration decision letter (about a mandatory reconsideration he hadn’t requested yet), but am not sure. I get very confused about all of this myself. Feel free to share views on the letter.
The problem is that Sean never actually asked the DWP to carry out this review. He has yet to ask for a review of any kind (even though the letter says he asked for this one). He certainly didn’t ask the DWP to review a PIP decision that was made in May, as the letter says. That’s because in May, Sean still had no idea whether he’d been awarded PIP or not. He’d only just had his face-to-face assessment. The decision about his application had not been made. He only received a letter informing him of the outcome of his application towards the end of July. Still, he got this letter. It says the review of Sean’s PIP rejection is done and dusted, and that the answer to Sean’s request for PIP is still No: