Hundreds of landlords’ applications for Alternative Payment Arrangements (APAs) under Universal Credit are being deleted by the Department for Work & Pensions. (DWP)
Universal Credit expert Bill Irvine said he has been contacted by hundreds of members complaining the DWP is refusing to deal with their applications claiming they ‘could not open attachments’ and as a result is entitled to delete them.
The department says the applications in question have either been sent to the ‘wrong’ email address or have been rejected as they included supporting evidence documents which should not have been attached.
The members affected were those operating in Universal Credit “live” areas, using the non-secure email system set up by the DWP itself.
Mr Irvine said: “In December I advised members of the DWP’s new e-mail facility.
“Designed to replace the original procedure, which required paper applications for APAs, sent by post to the Mail Opening Unit (MOU) in Wolverhampton, the electronic option was welcomed by social and private landlords alike – and until a month ago everything seemed to be working reasonably well.
“However, in recent weeks, I have had an influx of member e-mails, which all referred to APAs being rejected; why, was not so clear.