Capita hands its receptionists ‘overbooking scripts’ after new PIP crisis

Delivery of the government’s new disability benefit appears to have been plunged back into crisis, after reception staff were sent scripts telling them how to explain to benefit claimants why their appointments have been cancelled.

Disabled people across the country are turning up for pre-booked appointments to be assessed for their eligibility for personal independence payment (PIP) – which is replacing working-age disability living allowance (DLA) – only to be told that their appointment is no longer available due to “assessor availability”.

Read more here:


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s