Just come back from helping someone prepare for an ESA tribunal on Wednesday. I met her by accident on the street, she was trying to find a local CAB. Pure chance that she bumped into someone with experience of this.
This lady has learning disabilities, and multiple physical and mental conditions. She has a social worker, a care coordinator and carers who visit her 3 times a day. Not a single one of these people has offered her any help at all with her claim. She had to fill in the forms on her own.
When she told her social worker about the tribunal she was told to go on her own to make an appointment with a CAB in a place she does not know and so cannot travel to.
I suspect this is not unusual. I spoke to a friend on the way home who also has a social worker. He is in the middle of a PIP claim and asked his social worker for a letter of support, and was told that Social Services no longer write such letters. When he enquired further they said that they could do a printout of his history, but that was all. The printout of his history is actually all he needs, but if he hadn’t been persistent he wouldn’t even have got this.
Can someone tell me just what is the point of social services, these days?