Sobbing decision makers are desperately trying to persuade claimants not to lodge appeals following an unsuccessful mandatory reconsideration, a senior welfare rights worker has revealed. It is the first evidence that DWP staff are coming under pressure to meet targets for cutting appeal numbers for benefits including employment and support allowance (ESA), personal independence payment (PIP) and disability living allowance (DLA).
The DWP introduced a new, much more complex system for challenging benefits decisions in 2013. The mandatory reconsideration system obliges claimants to first ask the DWP to look at a decision again and then, if they are unhappy with the result, to lodge an appeal with the Tribunals Service themselves.
The new system applied to universal credit and PIP decisions from April 2013 and to ESA and other benefits from 28 October 2013.
Back in December 2014 we revealed that there had…
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